FAQ’s – Frequently asked questions

Frequently asked questions

What are the shipping times for your products?
We process your order within 24 hours and then 10 to 17 days to deliver it to you.

Do you ship all over the world?
Yes, absolutely. We deliver worldwide.
Delivery is also available worldwide.
The French overseas departments and territories are also eligible for the offer.

Where do we ship your product from?
Our offices are located in Ile-de-France. Our international warehouse is located in China.

Do you provide product tracking/tracking information?
Yes, wait 24 hours after your order and ask us via our email address.

I received a damaged item. What can I do about it?
Simply send us an image of the damaged item in question to the email address: contact.ecologicstore@gmail.com and we will send you a similar item as soon as possible.

Where are you located?
We are located in the Ile-de-France region.

I still haven’t received my order. What is taking so long?
Sometimes, international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to learn more about it, please contact us by email at the following address:

Do you have a refund policy?
We do our best to solve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 25 days of the date of the order. The return costs are at your expense, we will refund you once the order is returned to us. For more information, please read more about our refund policy by clicking on our page at the bottom of our website.